Refund & Returns Policy

Last updated: 11 August 2026

1. Returns

• You may return an item within 7 days of delivery for a refund, provided it is unopened, unworn and in its original condition with tags and packaging intact.
• Hygiene exception: for health and hygiene reasons, wigs and hair that have been opened, worn, installed, washed, cut, coloured or otherwise altered cannot be returned — unless faulty.

2. Exchanges

Want a different length, colour or style? We offer exchanges within 14 days of delivery under the same condition rules. Any price difference is charged or refunded.

3. Faulty or damaged items

If your order arrives damaged or faulty, contact us within 48 hours of delivery with photos and we will send a free replacement or a full refund, including delivery — your choice. This is in addition to your statutory rights.

4. How to start a return

1. Message us on WhatsApp (+44 7599 101119) or email marishairbeautyworld@gmail.com with your order number and photos of the item.
2. We confirm the return and give you the return address.
3. Send the item back — please use a tracked service. Return postage is paid by the customer unless the item is faulty.

5. Refund timing

Refunds go back to your original payment method within 14 days of us receiving the returned item. We'll message you as soon as it's processed.

6. Custom items

Custom-made or customised units (bespoke colouring, cutting, sizing) are made just for you and are non-refundable unless faulty.

Nothing in this policy affects your statutory rights under UK consumer law.

Privacy Policy · Terms & Conditions · Home